Coronavirus COVID-19 Information and Frequently Asked Questions

The safety and well-being of our members and teams remains our top priority during this period. We encourage you to stay healthy and active during this time and urge all visitors to observe good hygiene and be socially responsible. This is a collective effort to keep yourself, your loved ones and everyone safe. We have listened to you and below we have listed the answers to some frequently asked questions.

Please note, the following information has been updated to reflect the current Tier 3 local lockdown restrictions in our area.

 

What is open?
 

  • Our car parks are open
  • Public toilets are open at White Water and Regatta Lake. (Please note, the toilet opening times reflect the opening times of the activities, these times are detailed below) 
  • Country Park Coffee Shop is open for a takeaway service. Alongside this, take away ice cream vans are operating
  • White Water is open to member Paddlers – click here to book your session
  • Regatta Lake is open
  • Gym - click here to book a Gym Session
  • Sky Trail & Mini Golf - click here to book your activity slot

Please note: there is no equipment or kit hire available at this time.

 

Opening Times:

White Water:

Monday - Friday: 10:30am - 7:30pm
Weekends: 10am - 7pm

Regatta Lake:

Thursday, Friday and Monday: 4pm - 7:30pm
Weekends: 7am - 12pm

Car Park Opening Times:

Monday - Friday: 7am - 8:30pm
Weekends: 10am - 8:30pm
(There is no exit after these times)

Gym:

Monday - Friday: 7:30am - 8:30pm
Weekends: 8am - 1pm
 

GYM

How do I book a gym session?

You can book your gym session by visiting the Fitness section of our website, on the "Workout Classes" page.  All gym sessions are included in the workout class timetable.
Gym slots will initially be available to book 2 days in advance for a maximum of two hour sper member per day. This period includes access time and a 5 min turnaround period at the end of the session.

Book your gym session

 

NEW GYM RULES AND PROCESSES

Please refer to our Gym & Classes Member Code of Conduct here.
Please refer to our Gym & Classes FAQ's here.

 

CAR PARKING

To help keep our customers safe on site, we would like to remind you of our ANPR parking system. This will allow you to pay by phone at a safe distance from other customers.

How do I pay for parking?

You can pay for parking session, before and during your visit by simply downloading the paybyphone app. Visit www.paybyphone.co.uk or call 01158 720249 and use location code 800800 to pay for your parking. Alternatively, you can pay at White Water Reception, open 9am - 7pm daily.

Your parking payment entitles you to park all day within our gate opening times.

For further information please click here

How much does it cost to park?
 

  • Weekdays - £3.00 per day
  • Weekends & Bank Holidays - £5.00 per day
  • Weekdays (During Nottinghamshire School Holidays) - £5.00 per day
  • There is also a 30-minute grace period for pick up and drop offs

Don't forget, if you are a member, your parking is included in your membership fee.

 

CAMPSITE

Is the campsite open?

Die to the new Tier 2 restrictions in place, and in line with th Nottinghamshire County Council update, as of Friday 30th October the campsite will be closed. If you have booked to stay from 30th October onwards you will receive an email detailing further information.

 

ACTIVITIES

What activities are open? 

Sky Trail, Mini Golf, Kayaking and Stand up Paddleboarding are open for pre-booked slots only. Our White Water & Regatta Lake is still open for members only.

Our activities will close as usual for the end of the season after October Half Term, on Sunday 1st November.

What about other activities?

All of our other activities, including some of the Outdoor Adventure Zone activities, Lagoon,  Rafting and Accommodation remain closed during currently. We will ptovide information about reopening these when government guidance allows. 

Activity FAQ's
 

White Water

Where do I go on arrival?

The reception is manned through the café window and queueing areas are clearly marked

Are there any changes to what we can do?

Yes, numbers are limited per session, numbers per eddy are limited to 2 and rules / etiquette are in place to ensure social distancing which may mean giving way more often.

Can I shower after the activity?

The toilets are open for wellbeing and hand washing and the outdoor shower is available for use. We ask that you change in the car park or after using the toilet to wash your hands. Alternatively, please make your way home to change.
 


Regatta Lake

Where do I go on arrival?

The reception is manned as normal, queueing areas are clearly marked, please follow instructions on the door

Are there any changes to what we can do?

Yes, numbers are limited per session, single crewed boats are only permitted, and rules / etiquette are in place to ensure social distancing

Can I shower after the activity?

The toilets are open for wellbeing and hand washing and the outdoor shower is available for use. We ask that you change in the car park or after using the toilet to wash your hands. Alternatively, please make your way home to change.

 

 

SAFETY

 

The safety of our staff and users is our number one priority. We are adhering to all Government Instruction and guidance, as well as that of the relevant industry bodies that govern and supply best practice for all the activities on site. For more information on specific activities click on the link in the 'What is open' section of this website.
 

Cleaning

We've changed our cleaning regime significantly as a result of Coronavirus. The changes to reflect the current global situation include:

  • regular cleaning of frequently touched points,
  • cleaning of all equipment pre and post use,
  • increases in the cleaning team,
  • reviewing cleaning schedules / practices and making cleaning equipment more readily available for all to use.
     

Social Distancing

For the safety of our customers and staff, we insist that all visitors to site adhere to the social distancing measures the Government has laid out. To help we have supplied signage and changed the layout of areas.

I have a booking; how do I know if it is going ahead?
If we’ve had to cancel or change any booking, we will contact you to go through the changes. Please do bare with us but be assured we will be in touch soon.  

If I have a concern who do I contact?
Please contact info.nwsc@serco.com