Parking at NWSC

Parking Charge Notices (PCNs)

If you have received a Parking Charge Notice (PCN), please ensure you follow the appeal process detailed on the notice itself, as this remains the primary route for disputing a charge.

NWSC may be able to assist where:

• You are a paid member and have previously provided your vehicle registration.

• You are a recognised volunteer and your vehicle registration has been supplied by either yourself or your organisation.

• You have evidence that parking was paid for but have lost an appeal.

• You previously notified us of a vehicle registration change.

• The enquiry relates to an organised event where specific parking arrangements were in place.

• There is evidence of a system or administrative error.

To allow us to review your enquiry, please provide:

• Vehicle registration

• Date and approximate time of visit

• PCN reference number

• Membership number (if applicable)

• Event attended (if applicable)

• Payment confirmation (if applicable)

• Any supporting photographs, screenshots or correspondence

Outside of the above circumstances, requests will be reviewed on a case-by-case basis. However, we cannot guarantee that NWSC will be able to intervene.

Membership Parking

Paid White Water Members and paid Health & Fitness Members can register their vehicle for parking purposes.

To register or update your vehicle details, please email info.nwsc@serco.com with:

• Membership number

• Vehicle registration

• Details of any vehicle change (if applicable)

Alternatively, White Water members can speak directly to White Water Reception.

Please note that vehicle registration changes are not applied automatically and it is the member's responsibility to ensure their details are kept up to date.

Membership Parking Entitlement

Parking is only included where it forms part of the relevant membership entitlement.

If you are unsure whether your membership includes parking, please provide your membership number and we will be happy to confirm this for you.

Please note that inclusion of parking may vary between membership types, organisations and agreements.

Club / Organisation Parking

Where parking arrangements are managed through a club, volunteer group, governing body or other organisation, customers should contact their organisation in the first instance.

The organisation should then contact info.nwsc@serco.com if further assistance is required.

Please note that NWSC may require confirmation from the relevant organisation before we are able to investigate or assist with any parking-related enquiry.

Vehicle Registration Changes

If you have changed your vehicle, please update your registration details as soon as possible using one of the methods above.

If you have received a PCN following a vehicle change, please provide:

• Previous vehicle registration

• New vehicle registration

• Membership number

• Approximate date the change was reported

• Any supporting correspondence

Blue Badge Holders

We welcome Blue Badge holders to site.

Please note that NWSC does not currently operate a separate parking concession scheme and all visitors are required to follow the parking arrangements in place on site.

Parking Grace Period

There is a 30-minute free parking period from the time a vehicle passes through the ANPR cameras.

Visitors staying on site for less than 30 minutes do not need to make a parking payment.

Visitors remaining on site beyond the 30-minute grace period must comply with the parking arrangements in place and ensure payment has been made where required.

This is particularly useful for:

• Picking up or dropping off participants

• Quick enquiries at reception

• Brief visits before making a booking

• Parent drop-off and collection for activities

Unable to Pay

If you experienced difficulties making payment online, please be aware that payment terminals are available on site at:

• White Water Reception

• Main Reception

• Sky Trail Reception

Missing Parking Confirmation

If you have paid for parking but have not received a confirmation email or receipt, please contact PCM directly.

Parking confirmations and payment processing are managed by PCM.

Parking Control Management (UK) Ltd (PCM)
Telephone: 01753 512603
Website: https://www.parkingcontrolmanagement.co.uk/contactus/

Refunds, Duplicate Payments and Payment Queries

NWSC are unable to process refunds, reverse parking payments, or amend parking transactions on behalf of PCM.

Duplicate payment queries, refunds and payment disputes are managed directly by PCM.

Parking Control Management (UK) Ltd (PCM)
Telephone: 01753 512603
Website: https://www.parkingcontrolmanagement.co.uk/contactus/