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The safety and well-being of our members and teams remains our top priority during this period. We encourage you to stay healthy and active during this time and urge all visitors to observe good hygiene and be socially responsible. This is a collective effort to keep yourself, your loved ones and everyone safe. We have listened to you and below we have listed the answers to some frequently asked questions. Some sections may not apply to your specific facility.
The safety of our members, customers and staff is our priority. We have carefully considered every area in the centre and the following measures have been put in place:
What will happen to my Direct Debit?
All members will be contacted to tell them when we will start to take Direct Debit payments.
What happens if I pay upfront/annually?
Your membership has been extended. We have added the number of days we have been closed, on to your membership expiry date. This will be at no cost and will reflect the time that we have been closed.
I have cancelled my Direct Debit at the bank, what do I do?
We need a new Direct Debit Instruction from you. Please Contact Us and the team there will be happy to help.
I am classed as high-risk, so I can’t come back yet, what can I do about my membership?
We understand that it’s not possible for everyone to return and we’re happy to continue to freeze your membership. Please Contact Us and the team there will be happy to help.
I just don’t feel ready to come back yet, what can I do about my membership?
We do understand your concerns and we’re happy to continue to freeze your membership. This will cost £5 per month. Please Contact Us and the team there will be happy to help. Rest assured our centre is a very safe place to visit.
I’ve been made redundant; Can I freeze my membership?
Please Contact Us and the team there will be happy to help. As part of our Covid Promise we will be able to freeze your membership for free.
I no longer want to b a member, can I cancel my membership?
We do not want to see you go, please get in touch via the Contact Us form so we can discuss your options. Please note should you wish to cancel there is a one-month notice period.
Will my Leisure Centre close again?
Unfortunately, we do not know the answer. The government guidelines can change quickly, we will do our best to communicate these changes with you, however, please ensure that you check our website and Facebook page for regular updates.
My contact details have changed, how do I update them?
If you have moved house or need to change your email address please get in touch. To update any of your contact details, please fill out the Contact Us form which can be found on our website.
I’m in a tier 3 area, are there any online work workout classes available?
Online workouts are now available for all members. Your favourite classes can be streamed live in your homes.
Hosted by instructors from the More Fitness Network, members have exclusive access to a whole host of classes from Body Pump and Body Balance, through to Pilates and Yoga.
You will need to download the free Microsoft Teams app from your app store on to your device, this can be a phone, tablet, or laptop.
To access the exclusive member only online workouts, you will require the link that have been emailed to you. Please Contact Us if you require more information. The weekly timetable is updated every Sunday.
Can you pass COVID-19 from Sweat?
No, there is no current evidence that the virus can be spread by perspiration (sweat).
Is a gym ‘dirtier’ than a shop?
Gyms have very high standards when it comes to cleanliness/hygiene and, as we did prior to closing, we will be putting extra measures in place to make sure that both the teams and customers are safe.
How long will COVID-19 stay on equipment for?
While the COVID-19 virus can stay on certain surfaces for up to 2 or 3 days, the most important thing to remember is that it can easily be cleaned with common household disinfectants that will kill the virus. This is already common practice and has been increased.
Furthermore, any virus picked up by your hands needs to be transferred to the mouth/eyes/nose for infection to possibly occur. Avoid hand-to-face contact, wash your hands frequently and use anti-viral/bacterial hand gels to reduce the infection risk.
Is there an increased risk of COVID-19 transmission in a studio compared to the gym floor?
As long as social distancing, cleanliness and the aerosolisation guidelines are followed there is no increased risk.
Do shared water fountains pose an increased risk of COVID-19 transmission?
As long as all touch points are cleaned pre and post use, water fountains are safe.
Do changing rooms/toilets pose an increased risk of COVID-19 transmission?
As long as you follow social distancing and cleanliness guidelines, there is no increased risk.
If a person wears a masks or gloves in a gym or leisure facility will it protect them from COVID-19?
Non-PPE certified masks are not certified to prevent the wearer from contracting COVID-19. They may, however, have some value in preventing the wearer from spreading COVID-19.
Exercising indoors with a face mask may not be appropriate in all cases - a face mask increases the work of breathing which leads to greater ‘respiratory steal’ (oxygen consumption by the respiratory muscles in breathing), and increase the perception of effort (breathing and exercise).
While gloves are useful in some circumstances, in a gym using hand sanitiser and wiping down equipment before and after use is more appropriate.
Does physical activity (exercise) increase resilience to COVID-19, and how?
WHO recommend regular physical activity benefits both the body and mind. It can reduce high blood pressure, help manage weight and reduce the risk of heart disease, stroke, type 2 diabetes, and various cancers - all conditions that can increase susceptibility to COVID-19.
Physical activity leads to improvements in immune health and metabolic health, both of which are linked to COVID risk. Furthermore, physical activity is central in weight management and positive changes in body composition, both of which are linked to COVID-19 risk.
Does air-conditioning raise the risk of transmitting COVID-19?The Health and Safety Executive (HSE) have advised that the risk of air conditioning spreading coronavirus is extremely low.